AI-Powered Live Support

We run customer chat on our own infrastructure instead of depending on an external service. The window embeds with a single line and runs on several sites at once; visitors get instant answers to product and list-price questions, and can send images too.

The AI does not try to do everything alone: a customer asking for a custom quote leaves their contact details, which land with the sales team. Conversations are monitored live from the admin panel; when a representative takes over, the customer sees that a named representative has joined.

The system improves itself: conversations are reviewed automatically every day, missing or wrong answers go into the knowledge base, and changes are tested before going live. Abuse is handled with a warning counter and IP blocking; the visitor log and who is on the site right now show in the panel.

The security design is deliberate: the chat window can read only public list prices; discounts, purchase costs, suppliers, customer accounts, and shipments are closed off by database-level access rules.