Service Management

Field and workshop service jobs need to be planned, assigned to a technician, documented with the work done and parts used, signed by the customer, and remembered when maintenance falls due. This system keeps all of it in one place. Survey, field repair, installation-removal, mobile hose press, periodic maintenance, and workshop repair are tracked as separate service types.

The technician gets an assignment e-mail and a Telegram message; the address opens on the map with one click. When the job starts, the customer is informed automatically. When it ends, the technician fills in the Service Completion Form: work done, materials used (with stock search), before-and-after photos, and the customer’s signature drawn on screen. The Service Delivery Document is ready to print, and the completion e-mail goes out by itself.

Periodic services are defined at intervals from monthly to every two years and appear on a calendar; customers with maintenance coming due, and the company, get an automatic reminder every week. After a service the customer is asked a one-question rating, with rules so the same customer is not asked too often.